FAQ

How long does it take for my package to arrive?

Times vary based on your location and the shipping method. Please check our shipping information page for more details.

What is your return policy?

Our return policy is posted at the bottom of our shipping information page.

Why doesn’t my shipping confirmation number work?

Confirm that you are checking the correct carrier. We only ship via FedEx and USPS (UNITED STATES POSTAL SERVICE). Due to similarity of the abbreviations with UPS the two carriers are easily confused. Here are links that you can visit to see the progression of your package.

USPS (United States Postal service)
FedEx

USPS international 1st class shipments are not issued confirmation numbers.

Do you ship FedEx to Canada or other non US countries?

No. We only use FedEx to deliver within the united states.

If the watch I want is currently out of stock, when will it be available again?

We are always updating our website to show current inventory status, If you would like to talk to someone about the availability of any watch, we will welcome your call to: 1-877-422-5932

Where can I find my Timex user manual?

The manual is in the oval part of the stand your watch came on. If you no longer have the stand, most manuals are available at timex.com

Where are you located?

Denver Colorado
1900 S. Quince St. Ste. A
Denver, CO 80231
You must call us at 1-877-522-5932 before sending any returns or your watch will not be accepted.